Do you ship to my country?
Yes! We offer free shipping worldwide.
How long does my item take to ship?
Most of our items ship typically within 1-3 business days. We will send you an email once your items have been shipped. As we ship internationally, shipping times may vary from country to country but typically take around 2-3 weeks. Average shipping times are as follows:
1. U.S. - 2-4 weeks
2. Canada - 2-4 weeks
3. Europe - 2-4 weeks
4. Australia - 2-4 weeks
5. South America - 2-4 weeks
6. Israel - 2-4 weeks
7. Asia - 2-4 weeks
Please note that due to unexpected delays, sometimes shipping times can be longer. Please allow one month for the items to arrive to most countries. For international orders shipments can take up to 6 weeks depending on customs and duty regulations in your country. You can track your item's shipping status here. If you have any questions, feel free to contact us at firstname.lastname@example.org.
Are there additional fees for international orders?
Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty. Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Inspire Timepieces refund or pay for these fees and it is the customer’s responsibility to confirm what charges there may be prior to placing any order with Inspire Timepieces.
Do you supply tracking numbers?
Yes, every order will have it's own unique tracking code to ensure the highest possibility that it arrives at your door.
Do you accept returns?
For return instructions, customers must notify us within 7 days from the day the product has been received. Please wait for our Return Instructions. We accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Do you accept exchanges?
We only replace items if they are defective or damaged. Customers must notify us within 7 days from the day the product has been received. If you need to exchange it for the same item, send us an email at email@example.com and wait for our Instructions.